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Shipping & Returns
Home  /  Shipping & Returns

Shipping

We have FREE shipping over $25 and flat rate $5 for retail orders under that amount.

Standard orders are processed within 2-3 business days before it is shipped to you. We’ll always do our best to get it shipped sooner if we can. We use Australia Post for all our retail orders, so orders are delivered weekdays and unfortunately do not come with a guaranteed delivery time. Parcels are tracked but there is no tracking on Australia Post letters. Please let us know at check out if you require your order urgently.

 

All wholesale shipping is flat rate $15.

Returns

We hope that your shopping experience is easy and enjoyable and we value the time you have spent on our website shopping with us. Unfortunately, we do not offer refunds or exchanges if you have simply changed your mind or if incorrect information is given to us. If you receive an order that is damaged or faulty, please get in touch within 5 days of delivery and let us know the issue, including a photo of the damaged goods. We can then arrange for an exchange or refund. If your purchase is not what you were expecting, please let us know within 5 days of delivery explaining why you’d like to return the item.

Please return items in their original packaging within 14 days of receiving the goods. Shipping will be at your expense in this instance. Please note that sale items are not refundable. To get in touch please email us at hello@poppyanddaisydesigns.com.au or Contact Us here.

Poppy & Daisy Designs

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